|
Product Return Procedure
Request an RMA Number
| No product may be returned directly to Sonnet without first obtaining a Return Material Authorization ("RMA") number. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. An unauthorized return, (i.e. one for which an RMA number has not been issued), will be returned to you at your expense. Your original box and packaging materials should be kept for storing or shipping your product. Authorized returns are to be shipped prepaid and insured in an approved shipping container to: |
Sonnet Technologies, Inc.
25 Empire Drive, Bldg 200
Lake Forest, California 92630
To request an RMA number:
|
1. |
If Your Product Does Not Seem to be Working: Contact support@sonnettech.com to see whether we
can fix your issue. |
|
2. |
Complete the RMA Request Form. Download the RMA Form for enduser or reseller and fill it out completely.
Incomplete forms will be returned for any missing information.
|
|
|
|
|
3. |
Forward Completed Form to Sonnet. Forward the completed RMA Form to Sonnet either by fax to (949) 457-6350
or e-mail to returns@sonnettech.com |
|
4. |
RMA Number Issued. After review of the completed form, and warranty verification, an RMA number will be issued and forwarded to you via e-mail along with the instructions on where and how to ship the product(s). |
|
5. |
Return Product to Sonnet. Once you have received your RMA number, return the authorized defective products, following the instructions that you received in the e-mail containing the RMA number as soon as possible.
An RMA number is valid for 30 days from the date of issuance. |
|
|
Once the product has been repaired/replaced, it will be shipped to the you using GROUND SERVICE
(within the U.S.) at no charge. You must pay for any requested expedited shipping. |
COSTS THAT MAY BE ASSESSED
DURING REPAIR |
ADVANCED REPLACEMENT REQUESTS |
|
Out of Warranty Repair – IIf you product is found to be out of warranty, Sonnet will charge you a minimum fee of $200 for the evaluation and repair. Payment is required before the product will be returned.
|
|
No Fault Found Fee – Regardless of the warranty status of the product, a $25 Service Fee will be assessed if no defect is found. Payment is required before the product can be returned.
|
|
|
Advanced replacement requests can be made through our Customer Service department at (949) 472-2772 or support@sonnettech.com. If you would like to have an Advanced Replacement shipped the same day, the request must be made BEFORE 10:00am (Pacific Time).
|
|
| NOTE: AN RMA number is valid for 30 days from the date of issuance |
|
