| ID | | Article Title | Post Date |
|
814 | 
| I'm getting low throughput on macOS. How can I fix this? | May-26-22 |
|
993 |
| My system crashes, freezes, or fails to connect when I talk to a storage device on the network | May-13-22 |
|
1015 |
| Can I connect a Solo10G Thunderbolt 3 Edition Adapter to a Thunderbolt 2 Mac? | May-13-22 |
|
1041 | 
| Upon connecting the Solo10G, I see an error message "Accessory Needs More Power" | May-13-22 |
| Your computer does not have 15W available that the Solo10G requires, but instead only 7.5W.
When plugging external devices into a MacBook Pro, the 15-inch and 13-inch models with four Thunderbolt 3 ports will provide 15W only to the first two devices and then 7.5W to the second two devices in the order that they are plugged in, irrespective of port and device type. The 13-inch model with only two Thunderbolt 3 ports will provide 15W to the first device and 7.5W to the second. Try disconnecting all the devices and plug in the Solo10G Thunderbolt 3 Adapter first.
Some PCs do not supply 15W to all of the Thunderbolt 3 ports. Check you computer specifications for details. Make sure the Solo10G is the first device plugged into the computer. |
| |
|
1044 |
| My 10G/25G adapter performance drops significantly on a laptop when battery level is low. | Mar-20-23 |
|
1081 |
| I see the Solo10G in macOS, but it is not making a reliable network connection. | May-13-22 |
| Your network preferences may be corrupt...
1) Go to System Preference..."Network".
2) Record your Network setups.
3) Select: Locations: Edit Locations.
4) Select each location except Automatic and click "-" to delete.
5) Click Apply.
6) Delete each of your 10GbE Network Ports by selecting each of them and clicking "-".
7) When you see the dialog box asking if you would like the controllers to return, click No.
8) Click Apply.
9) Click + to add your 10GbE networks connections.
10) Set them up from your notes.
11) Click Apply.
12) Wait five minutes for the system to refresh the settings.
If that doesn't work, delete the following two files with the terminal commands:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.
If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report. |
| |
|
1123 |
| I upgraded macOS Big Sur to version 11.1, and my Solo10G stopped working. | May-13-22 |
|
1157 |
| On my older TB3 Mac, my 10GbE sometimes becomes non-responsive. | May-13-22 |
|
1188 |
| My Solo10G fails to enumerate. | Jun-02-22 |
| In some rare circumstances, the Solo10G will not function connected to a particular Thunderbolt port. Try plugging into a different Thunderbolt port on the computer. For example, you must plug into the furthest back Thunderbolt port in an HB Z Book Studio G5. |
| |
|
1194 |
| My Solo10G crashes on my HP Zbook. | Aug-13-22 |
|
1214 |
| My Solo10G isn't working with my Lenovo Thinkpad P15 | Mar-23-23 |
| |
