RX 5500 XT/5700 Pucks
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Manual (2)
IDDownload TitleDownload LinkPost Date
1124 RX 5500XT/5700 Puck Quick Start Guide [6 Languages]
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Feb-05-21
Description: This is the 6-language (English, French, German, Italian, Japanese, and Spanish) quick start guide for Sonnet's eGPU Breakaway Puck Radeon RX 5500XT and eGPU Breakaway Puck Radeon RX 5700. This is revision A of this document.
 
1133 230W Power Supply Certificate of Conformity
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Jan-08-21
 
FAQ (21)
IDArticle TitlePost Date
913 Does an eGPU accelerate Adobe After Effects?Jun-21-21
929 Can I use a Sonnet eGPU with Boot Camp?Jun-21-21
932 How can I use the Sonnet eGPUs to accelerate games on the MacBook Pro or iMac internal video?Jun-21-21
978 Sonnet's macOS-compatible external graphics supports up to 5 displays. How can I tile them into one large display?Jan-06-21
1001 My display is not being detected on macOS.Jun-21-21
1002 My 4K display is connecting only at 30Hz. Why I can't set it to 60Hz?Jun-21-21
1004 How to Solve the DP No Video / Wrong Resolution Issue with the Dell P2715Q / P2415Q Flat Panel MonitorsJun-21-21
1025 Will a Sonnet eGPU accelerate internal video on a Mac?Jun-21-21
If you are using macOS 10.14.6+, you can accelerate applications with the external GPU (if they support GPU acceleration)...
• Select the app in Finder
• Get Info
• Check Prefer External GPU

Adobe Premiere and Apple Final Cut Pro automatically use the eGPU when appropriate. Do not select Prefer External GPU for these applications.

Some professional applications let you select the external GPU (or multiple GPUs) in their preferences.
 
1026 Does Final Cut Pro use the external GPU in a Breakaway Box, or Breakaway Puck, or DuoModo eGPU Module?Jun-21-21
1051 I'm connecting from a DVI (or sometimes DP) port on my GPU Card--via an adapter cable--to an HDMI port on my monitor and the display looks magenta.Jan-13-25
1054 How do I extend the length of a DisplayPort cable?Jun-21-21
1083 How do I connect four 4k 60Hz monitors to the RX 5500 XT or 5700 Pucks?Jan-06-21
1084 I connected my monitor to the Breakaway Box, Breakaway Puck, or DuoModo eGPU Module on my 2018 or newer Mac mini, but it boots with a black screen.Jun-21-21
1100 I'm trying to use two HDMI monitors by adding a DP-to-HDMI adapter, but it doesn't work.Jan-06-21
1127 Are the RX 5500 XT/5700 Pucks compatible with Windows 10 or 11?Jan-05-22
1128 Does the RX 5500 XT or 5700 Breakaway Puck support the LG UltraFine 4k or 5k Display sold by Apple?Jan-06-21
1143 Do eGPUs support the BENQ SW271 profiling software?Jun-21-21
1145 Do not disconnect or power off you eGPU during sleep or your Mac will crash.Apr-20-21
macOS does not support disconnecting or powering off an eGPU during sleep. If you do so, your Mac will kernel panic. This is an issue that persists through at least macOS 11.2.3. Sonnet has reported the issue to Apple.
 
1246 Disconnecting my eGPU crashes macOS 14+�Sep-09-24
1252 Acer Swift 5 does not support eGPUsOct-22-24
1256 My display is not being detected on macOS.Jan-06-25