| ID | | Article Title | Post Date |
|
1066 | 
| Matrox Cards do not support Windows 10 Fast Startup option. | Nov-30-23 |
| When using Matrox Cards in a Thunderbolt Expansion chassis, you need to disable Fast Startup under Windows 10.
To disable Fast Startup, first, open your power options by hitting Windows+X or right-clicking your Start menu and selecting Power Options. In the Power Options window, click "Choose what the power buttons do."
If this is the first time you've messed with these settings, you'll need click "Change settings that are currently unavailable" to make the Fast Startup option available for configuration.
Scroll to the bottom of the window and you should see "Turn on fast startup (recommended)", along with other shutdown settings. Just uncheck this box to disable Fast Startup. Save your changes and shut down your system. |
| |
|
1153 | 
| I'm having unusual issues with my Blackmagic Design Decklink Card | Nov-30-23 |
|
1161 |
| I am having an issue with the Blackmagic Quad HDMI recorder card. | Nov-30-23 |
| The problems can be very different (some ports fail, multiple cards in the same chassis have issue, video distortion, video/audio lag, etc.)
Update the firmware on the BMD card to the current version, and the issue in the Echo Express will be resolved on both Windows and macOS. |
| |
|
1198 |
| I am getting Error AAE-9093 with Pro Tools with my HDX card. | Nov-30-23 |
| • Issue: Launching Activity Monitor app on an M1 or M2 Mac while recording in a Pro Tools session will cause a Pro Tools error AAE-9093.
• Solution: Do not run Activity Monitor while recording a Pro Tools session.
• Issue: When recording a 128 track session, setting Playback Engine HW Buffer Size to less than 2048 will cause Pro Tools error AAE-9093.
• Solution: Set Playback Engine HW Buffer Size to 2048.
• Issue: Pro Tools error AAE-9093 error is immediately is displayed after selecting record or play for a .ptx session that has associated clips if the last actions from the prior time Pro Tools run was to stop recording and then immediately quit and select "Don't Save" while quitting Pro Tools.
• Solution: This error condition can be removed by first attempting to record a clip, observing and clicking through the AAE-9093 dialog box, then selecting File-Save to save the .ptx file and then quitting Pro Tools. Now restart Pro Tools, open the session .ptx and confirm that play and record function normally. |
| |
|
1199 |
| I am getting Error AAE-9093 (or -9129 if at 2048 buffer) with Pro Tools with my HD Native card in M1 Macs | Nov-30-23 |
| |
