| ID | | Article Title | Post Date |
|
939 | 
| What power cable do I need for the Avid HDX card for the Echo III, Echo Express III-D, Echo II DV, xMac Pro Server, or xMac Studio? | Nov-30-23 |
| The 3-card cable for the Mac Pro that Avid includes with HDX card also works in the Sonnet's Echo III Desktop and Rackmount; the Echo Express III-D and III-R; Echo II DV Desktop, Rackmount, and Module; xMac Pro Server and xMac Studio. Just replace the cable that is inside the chassis with the Avid cable. If you need a replacement cable, Sonnet has made a power cable for a single Avid HDX card that is compatible with these chassis. The part number is TCB-HDXB and is available from Sonnet or Sonnet-authorized resellers. (Note that the Sonnet cable supports only one HDX card.) If you need to power two or three HDX cards, you need the Avid replacement cable: ASY.CBL.POWER.MACPRO XD_CORE.TRIPLE REV.A, Part Number: 9180-60004-00. |
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|
1066 |
| Matrox Cards do not support Windows 10 Fast Startup option. | Nov-30-23 |
| When using Matrox Cards in a Thunderbolt Expansion chassis, you need to disable Fast Startup under Windows 10.
To disable Fast Startup, first, open your power options by hitting Windows+X or right-clicking your Start menu and selecting Power Options. In the Power Options window, click "Choose what the power buttons do."
If this is the first time you've messed with these settings, you'll need click "Change settings that are currently unavailable" to make the Fast Startup option available for configuration.
Scroll to the bottom of the window and you should see "Turn on fast startup (recommended)", along with other shutdown settings. Just uncheck this box to disable Fast Startup. Save your changes and shut down your system. |
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|
1153 | 
| I'm having unusual issues with my Blackmagic Design Decklink Card | Nov-30-23 |
|
1161 |
| I am having an issue with the Blackmagic Quad HDMI recorder card. | Nov-30-23 |
| The problems can be very different (some ports fail, multiple cards in the same chassis have issue, video distortion, video/audio lag, etc.)
Update the firmware on the BMD card to the current version, and the issue in the Echo Express will be resolved on both Windows and macOS. |
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|
1198 |
| I am getting Error AAE-9093 with Pro Tools with my HDX card. | Nov-30-23 |
|
1199 |
| I am getting Error AAE-9093 (or -9129 if at 2048 buffer) with Pro Tools with my HD Native card in M1 Macs | Nov-30-23 |
| Conditions for error: Mac Studio or MacBook Pro2021 with HD Native (does not occur with M1 Mac mini, Intel Macs or HDX). Cold start works fine, but restarting and opening a session results in an immediate Error AAE-9093 (or -9129 if at 2048 buffer).
Solution: Quit Pro Tools, shut down your Mac, unplug the power cable from the Echo chassis, wait a few seconds, replug the power cable and start. Everything should work fine (until the next warm restart). |
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1253 |
| Does the Echo IIDV require a minimum version of Windows 11? | Nov-24-24 |
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