| ID | | Article Title | Post Date |
|
814 | 
| I'm getting low throughput on macOS. How can I fix this? | May-26-22 |
|
993 |
| My system crashes, freezes, or fails to connect when I talk to a storage device on the network | May-13-22 |
|
1015 |
| Can I connect a Solo10G Thunderbolt 3 Edition Adapter to a Thunderbolt 2 Mac? | May-13-22 |
|
1041 |
| Upon connecting the Solo10G, I see an error message "Accessory Needs More Power" | May-13-22 |
|
1044 |
| My 10G/25G adapter performance drops significantly on a laptop when battery level is low. | Mar-20-23 |
|
1081 |
| I see the Solo10G in macOS, but it is not making a reliable network connection. | May-13-22 |
|
1123 | 
| I upgraded macOS Big Sur to version 11.1, and my Solo10G stopped working. | May-13-22 |
| This update corrupts the network settings. To recover, you need to delete the network plists and recreate your network settings.
Launch Terminal and type the following:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.
If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report. |
| |
|
1157 |
| On my older TB3 Mac, my 10GbE sometimes becomes non-responsive. | May-13-22 |
| If you are using a MacBook Pro (2016), iMac Pro (2017), iMac (2017) or iMac (2019), and you are connecting another Thunderbolt device to an adjacent TB3 port; and your 10GbE becomes non-responsive (but may still appears as available), then connecting your Solo10G or Twin10G to the Thunderbolt port on the right may resolve the issue. |
| |
|
1188 |
| My Solo10G fails to enumerate. | Jun-02-22 |
| In some rare circumstances, the Solo10G will not function connected to a particular Thunderbolt port. Try plugging into a different Thunderbolt port on the computer. For example, you must plug into the furthest back Thunderbolt port in an HB Z Book Studio G5. |
| |
|
1194 |
| My Solo10G crashes on my HP Zbook. | Aug-13-22 |
| You may have HPVelocity installed on your machine. There is an issue with the LiveQoS filter driver that causes the crash. You can either:
- uninstall HPVelocity using the settings->Apps & features menu
- disable “ Large Send Offload” in the device manager->network adapters->Solo 10G driver “ advanced” tab. |
| |
|
1214 |
| My Solo10G isn't working with my Lenovo Thinkpad P15 | Mar-23-23 |
| |
