| ID | | Article Title | Post Date |
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92 | 
| Hard drives are not recognized in a Fusion D400Q or Fusion R400Q when connected via FireWire or USB. | Sep-21-09 |
|
101 |
| Fusion storage system activity lights are always on with Seagate ES.2 (Enterprise) drives installed in the drive bays. | Oct-22-10 |
|
112 |
| Unable to daisy-chain multiple Fusion D400Q or Fusion R400Q storage systems on a Firewire bus. | May-12-09 |
|
113 | 
| Connecting a Fusion D400Q or Fusion R400Q to computer system with USB or FireWire requires a hard drive in drive bay 1. | May-06-09 |
| The Fusion D400Q and R400Q must have a hard drive in drive bay 1 when connected via USB, FireWire, or FireWire 800. This requirement is due to the Oxford bridge chip that controls USB and FireWire connectons. Drive bay 1 is the top bay in the Fusion D400Q and the left bay in the Fusion R400Q. As long as there is a drive in drive bay 1, bays 2-4 are unconstrained.
Note: This requirement does not apply to a direct SATA connection, which has no drive bay population requirements. |
| |
|
120 |
| How do I set up a RAID 0 striped array under Windows XP Professional or Vista? | Mar-23-10 |
|
121 |
| Can I set up a RAID 1 mirrored array under Windows XP or Vista? | Mar-23-10 |
|
122 |
| Fusion D400Q or Fusion R400Q RAID array write performance attached via FireWire under Windows Vista or Windows XP is poor. | May-06-09 |
| To improve performance, follow these steps:
Set Windows Device Policy to "Optimize for performance":
1) Click on "Start," right click "My Computer," and select "Manage" from the popup menu.
2) On the left panel tree, select "Disk Management."
3) Highlight the Sonnet Fusion Volume and select "Properties" from the popup menu.
4) Select the "Hardware" tab.
5) Highlight the Sonnet Fusion Volume and click the "Properties" button.
6) Select the "Policies" tab.
7) Select the "Optimize for Performance" radio button.
8) Click OK and exit.
Note: Make sure to use "Safe Removal" before disconnecting a Fusion storage system. |
| |
|
138 |
| Unable to format hard drives after moving a Fusion storage system from a Mac to Windows computer. | Mar-23-10 |
|
387 |
| How do I replace a failed drive under warranty if I'm in a sensitive/classified environment and can't send the old one back? | Mar-23-10 |
| Seagate has a provisions in place to deal with replacing drives in sensitive / classified environments.
1. Start by going to the Seagate Warranty Validation page http://support.seagate.com/customer/warranty_validation.jsp
2. Input all the neccessary drive information and continue until you are issued an RMA or return#.
3. Contact Seagate at http://www.seagate.com/www/en-us/about/contact_us to request a "Certificate Of Destruction". Seagate will send the COD via e-mail along with instructions on how to destroy the drive to their satisfaction. Certain parts of the drive will need to be shipped back to Seagate along with a filled out copy of the COD.
4. Once Seagate receives the COD and associated drive parts meeting their requirements, a replacement drive(s) will be shipped to the address set forth in the RMA. |
| |
|
450 |
| My storage shows 10% more capacity under OS X 10.6 than under OS X 10.5. Why? | Mar-24-10 |
|
453 |
| Only the first drive of my Fusion D400Q, D500P, R400P, or R400Q is recognized when I connect via SATA. Why? | Mar-24-10 |
|
459 |
| The performance of my drive array is significantly less than I expect. | Jun-14-11 |
| Another manufacturer's previously-installed SATA driver may be accessing a Sonnet SATA card in error causing a drive access slowdown. For example, we have seen Fusion D400QR5 performance drop from 200MB/s to under 50MB/s in such circumstances. The solution is to remove the other manufacturer's SATA driver. |
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