| ID | | Article Title | Post Date |
|
808 | 
| What 10GBase-T switches and PCIe cards has Sonnet tested for interoperability? | Jun-19-26 |
|
809 |
| What reasonably-priced 10GBASE-T switches can Sonnet recommend? | Jun-19-26 |
|
814 |
| I'm getting low throughput on macOS. How can I fix this? | May-26-22 |
|
940 | 
| Can I connect an Echo Express SEL, SE I, SE II, SE III or SE IIIe; or Twin 10G to battery power? | Sep-09-19 |
| The 12V tolerance is only +/-8%. Sonnet does not recommend attempting to power these units from an unregulated 12V source. |
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|
972 |
| After I upgraded macOS, the Twin10G, Presto 10GbE, or other Sonnet PCIe card that requires a driver is not loading. | Dec-22-19 |
|
974 |
| Can I get increased performance from Link Aggregation in macOS? | Dec-22-19 |
|
984 |
| Can I connect two computers to one Twin10G? | Aug-06-19 |
|
993 |
| My system crashes, freezes, or fails to connect when I talk to a storage device on the network | May-13-22 |
|
994 |
| My Twin10G or Presto 10GbE is not working on macOS. | Dec-22-19 |
| Check to see whether the driver is loading.
From the Apple Menu, select "About this Mac".
Click "System Report..."
On the left, under Hardware, select "PCI".
At the top, is "Driver Installed" Yes or No?
If No, and you haven't installed the driver, download, install, and authorize it now.
Restart.
If No, and you have installed the driver, you need to authorize the driver.
Restart, which forces macOS to scan for unloaded drivers.
Go to System Preferences...Security & Privacy panel...General tab. You will see a message, "System software from developer "Sonnet Technologies" was blocked from loading." Click Allow. Note that you must have a hard-wired or Bluetooth mouse/trackpad to click allow. If you are connecting via Remote Access, macOS prevents you from clicking Allow.
Restart.
If Yes, on the left under Hardware, select "Ethernet Cards".
At the top, there should be two card ports labeled "ethernet". Select one of them.
In the info below, check the version number. Is it current? (1.7.2 as of Dec 2019)
If not current, download, install, and authorize the current driver.
Restart.
If current, your preferences may be corrupt...
1) Go to System Preference..."Network".
2) Record your Network setups.
3) Select: Locations: Edit Locations.
4) Select each location except Automatic and click "-" to delete.
5) Click Apply.
6) Delete each of your 10GbE Network Ports by selecting each of them and clicking "-".
7) When you see the dialog box asking if you would like the controllers to return, click No.
8) Click Apply.
9) Click + to add your 10GbE networks connections.
10) Set them up from your notes.
11) Click Apply.
12) Wait five minutes for the system to refresh the settings.
If that doesn't work, delete the following two files with the terminal commands:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.
If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report. |
| |
|
1003 |
| No matter what I do, my driver won't install on my Mac. | Feb-19-18 |
|
1044 |
| My 10G/25G adapter performance drops significantly on a laptop when battery level is low. | Jun-19-26 |
|
1065 |
| I'm getting very slow performance with my Presto 10G PCIe card or Twin10G Thunderbolt 10G adapter with OS X 10.11-10.12. | Dec-22-19 |
|
1067 |
| How and when to use two Ethernet ports on a Mac | May-16-22 |
|
1152 |
| Does the Twin10G Thunderbolt Adapters or Presto 10GbE PCIe cards support NIC Teaming under Windows? | May-28-21 |
| NIC Teaming is available in all editions of Windows Server starting with Windows Server 2012. Windows 10 supports NIC Teaming with the installation of Intel Advanced Network Services (ANS). |
| |
|
1157 |
| On my older TB3 Mac, my 10GbE sometimes becomes non-responsive. | May-13-22 |
|
1158 |
| How Do I install a driver on M1 Mac? | Aug-17-21 |
| Apple M1 Macs come with increased security which prevents users by default from installing non-Apple drivers (kernel extensions). To install the Sonnet Twin 10G driver (or any other 3rd party driver) you must follow these steps before you run the installer:
1. Shut down your Apple M1 Mac
2. Hold the power button to switch the computer on in Recovery mode (keep the button pressed until the Startup Options dialogue appears on the screen)
3. From "Utilities" menu, select "Startup Security Utility".
4. Select your boot drive (generally named "Macintosh HD").
5. Go to the "Security Policy" section, click "Reduced Security" and then "Allow user management of kernel extensions from identified developers"
6. From Apple logo menu select "Restart" to restart your computer.
7. Run the Sonnet Twin10G Driver installer.
8. Midway through the installer, you should see a prompt to "Allow" the extension to load. To allow:
- Open System Preferences,
- Select Security & Privacy preferences
- Unlock and enter password
- Select allow installation
- Close Window
9. Once installation is complete, restart your computer to complete the process.
More information about the security settings on Apple Silicon systems can be found in this Apple article.
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