| ID | | Article Title | Post Date |
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1000 | 
| The Avid HDX card doesn't work in the Thunderbolt 3 editions of Echo Express III-D or III-R. What can I do? | May-16-22 |
| Sonnet offers special Echo Express III-D and III-R Thunderbolt 3 HDX editions that supports the AVID HDX card.
If you have already own a Echo Express III Thunderbolt 3 standard edition you need to install a Thunderbolt 2 upgrade card in your Echo Express III Thunderbolt 3 Edition chassis, and use with an Apple Thunderbolt 3-to-Thunderbolt 2 Adapter. As a courtesy, we are offering a 25% discount code (AVIDTB2) on the Thunderbolt 2 upgrade card for customers in this situation.
The Echo Express III-D or III-R Thunderbolt 2 Edition with a Thunderbolt 3 upgrade card supports the AVID HDX card.
The Echo Express III-D or III-R Thunderbolt 2 Edition with an Apple Thunderbolt 3-to-Thunderbolt 2 Adapter supports the AVID HDX card. |
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1010 | 
| Is there Windows 10 and 11 Support for Echo Express SE III/IIIe, Echo Express III-D/R Thunderbolt 3 Editions? | Nov-25-22 |
|
1153 |
| I'm having unusual issues with my Blackmagic Design Decklink Card | Nov-30-23 |
|
1161 |
| I am having an issue with the Blackmagic Quad HDMI recorder card. | Nov-30-23 |
| The problems can be very different (some ports fail, multiple cards in the same chassis have issue, video distortion, video/audio lag, etc.)
Update the firmware on the BMD card to the current version, and the issue in the Echo Express will be resolved on both Windows and macOS. |
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1196 |
| One of my PCIe cards is not showing up when Connected to an M1 or M2 Mac. | Sep-08-22 |
| When you boot an M1 or M2 Mac with a multi-slot PCIe Expansion Chassis connected —AND— you have a monitor or USB device connected to the downstream port of the PCIe expansion chassis, one of the PCIe cards may not enumerate.
Solution: After booting, Plug in PCIe chassis, monitor or USB device.
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