In some rare circumstances, the Solo10G will not function connected to a particular Thunderbolt port. Try plugging into a different Thunderbolt port on the computer. For example, you must plug into the furthest back Thunderbolt port in an HB Z Book Studio G5.
You may have HPVelocity installed on your machine. There is an issue with the LiveQoS filter driver that causes the crash. You can either:
- uninstall HPVelocity using the settings->Apps & features menu
- disable “ Large Send Offload” in the device manager->network adapters->Solo 10G driver “ advanced” tab.