| ID | | Article Title | Post Date |
|
939 | 
| What power cable do I need for the Avid HDX card for the Echo III, Echo Express III-D, Echo II DV, xMac Pro Server, or xMac Studio? | Nov-30-23 |
| The 3-card cable for the Mac Pro that Avid includes with HDX card also works in the Sonnet's Echo III Desktop and Rackmount; the Echo Express III-D and III-R; Echo II DV Desktop, Rackmount, and Module; xMac Pro Server and xMac Studio. Just replace the cable that is inside the chassis with the Avid cable. If you need a replacement cable, Sonnet has made a power cable for a single Avid HDX card that is compatible with these chassis. The part number is TCB-HDXB and is available from Sonnet or Sonnet-authorized resellers. (Note that the Sonnet cable supports only one HDX card.) If you need to power two or three HDX cards, you need the Avid replacement cable: ASY.CBL.POWER.MACPRO XD_CORE.TRIPLE REV.A, Part Number: 9180-60004-00. |
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|
1066 | 
| Matrox Cards do not support Windows 10 Fast Startup option. | Nov-30-23 |
|
1153 |
| I'm having unusual issues with my Blackmagic Design Decklink Card | Nov-30-23 |
| The problems can be very different (some ports fail, multiple cards in the same chassis have issue, video distortion, video/audio lag, etc.)
Update the firmware on the BMD card to the current version, and the issue in the Echo Express will be resolved on both Windows and macOS. |
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|
1161 |
| I am having an issue with the Blackmagic Quad HDMI recorder card. | Nov-30-23 |
| The problems can be very different (some ports fail, multiple cards in the same chassis have issue, video distortion, video/audio lag, etc.)
Update the firmware on the BMD card to the current version, and the issue in the Echo Express will be resolved on both Windows and macOS. |
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|
1198 |
| I am getting Error AAE-9093 with Pro Tools with my HDX card. | Nov-30-23 |
| • Issue: Launching Activity Monitor app on an M1 or M2 Mac while recording in a Pro Tools session will cause a Pro Tools error AAE-9093.
• Solution: Do not run Activity Monitor while recording a Pro Tools session.
• Issue: When recording a 128 track session, setting Playback Engine HW Buffer Size to less than 2048 will cause Pro Tools error AAE-9093.
• Solution: Set Playback Engine HW Buffer Size to 2048.
• Issue: Pro Tools error AAE-9093 error is immediately is displayed after selecting record or play for a .ptx session that has associated clips if the last actions from the prior time Pro Tools run was to stop recording and then immediately quit and select "Don't Save" while quitting Pro Tools.
• Solution: This error condition can be removed by first attempting to record a clip, observing and clicking through the AAE-9093 dialog box, then selecting File-Save to save the .ptx file and then quitting Pro Tools. Now restart Pro Tools, open the session .ptx and confirm that play and record function normally. |
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|
1199 |
| I am getting Error AAE-9093 (or -9129 if at 2048 buffer) with Pro Tools with my HD Native card in M1 Macs | Nov-30-23 |
|
1253 |
| Does the Echo IIDV require a minimum version of Windows 11? | Nov-24-24 |
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