| ID | | Article Title | Post Date |
|
814 | 
| I'm getting low throughput on macOS. How can I fix this? | May-26-22 |
|
993 | 
| My system crashes, freezes, or fails to connect when I talk to a storage device on the network | May-13-22 |
| Go to System Preferences...Network.
Select the 10GbE port and click "Advanced..."
Select the Hardware tab.
If Jumbo packets are on, turn them off, click OK and click Apply.
If that fixes the problem, then stay at Standard (1500), or check the Jumbo packet setting of every switch and device in the path.
If that doesn't fix the problem, check Flow Control.
If Flow Control is off, turn it on; or if it is on, turn it off. Not all devices support flow control, or the absence of flow control. |
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|
1015 |
| Can I connect a Solo10G Thunderbolt 3 Edition Adapter to a Thunderbolt 2 Mac? | May-13-22 |
| Thunderbolt 2 does not have enough power to directly connect a Thunderbolt 3 bus-powered device like the Solo10G Thunderbolt 3 adapter. However, you can connect the Solo10G if you have an intermediate Thunderbolt 3 device in the chain that is wall-powered, for example the Sonnet Echo 11 Dock.
Thunderbolt 2 Mac----Apple TB 3 (USB-C) to TB 2 Adapter----Wall-powered Thunderbolt 3 Device----Solo10G Thunderbolt 3 Edition
Note that the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter is reversible and will support a Thunderbolt 2 Mac and a Thunderbolt 3 device (as well as a Thunderbolt 3 Mac and a Thunderbolt 2 device). |
| |
|
1041 |
| Upon connecting the Solo10G, I see an error message "Accessory Needs More Power" | May-13-22 |
|
1044 |
| My 10G/25G adapter performance drops significantly on a laptop when battery level is low. | Mar-20-23 |
|
1081 |
| I see the Solo10G in macOS, but it is not making a reliable network connection. | May-13-22 |
| Your network preferences may be corrupt...
1) Go to System Preference..."Network".
2) Record your Network setups.
3) Select: Locations: Edit Locations.
4) Select each location except Automatic and click "-" to delete.
5) Click Apply.
6) Delete each of your 10GbE Network Ports by selecting each of them and clicking "-".
7) When you see the dialog box asking if you would like the controllers to return, click No.
8) Click Apply.
9) Click + to add your 10GbE networks connections.
10) Set them up from your notes.
11) Click Apply.
12) Wait five minutes for the system to refresh the settings.
If that doesn't work, delete the following two files with the terminal commands:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.
If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report. |
| |
|
1123 |
| I upgraded macOS Big Sur to version 11.1, and my Solo10G stopped working. | May-13-22 |
|
1157 |
| On my older TB3 Mac, my 10GbE sometimes becomes non-responsive. | May-13-22 |
|
1188 |
| My Solo10G fails to enumerate. | Jun-02-22 |
|
1194 |
| My Solo10G crashes on my HP Zbook. | Aug-13-22 |
|
1214 |
| My Solo10G isn't working with my Lenovo Thinkpad P15 | Mar-23-23 |
| On the Lenovo Thinkpad P15 (and possibly other Thinkpads), you must set 'DMA Kernel Protection' in the BIOS/UEFI to 'Disable' to allow the Solo10G to function in Windows. |
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