| ID | | Article Title | Post Date |
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72 | 
| The Crescendo/Encore installer hangs, or crashes the system; occurs most often when run from the Sonnet installer CD. | May-12-09 |
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76 | 
| Which current Encore/ST G4 processor upgrades include a pre-attached heat sink? | May-12-09 |
| All models in the Encore/ST G4 line made today, except for those with a part number that starts with SG4-C, include a pre-attached heat sink. Products with a part number that starts with SG4-C are for use only in Power Mac G4 Cube, and do not include a pre-attached heat sink. |
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77 |
| I purchased an Encore/ST G4 processor upgrade that is just a card; is it less reliable than one with a pre-attached heat sink? | May-12-09 |
|
169 |
| May I discard my original CPU after installing Sonnet's upgrade cards?
| May-07-09 |
|
171 |
| The speed indicated on the G3 or G4 chip on my Sonnet processor upgrade doesn't seem to match the speed of the upgrade I purchased. What's the story? | May-07-09 |
|
175 |
| The Crescendo/Encore installer hangs, or crashes the system; occurs most often when run from the Sonnet installer CD while using Mac OS 9. | May-07-09 |
|
176 |
| Sonnet OS X Installer Instructions | May-07-09 |
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204 |
| Mac OS 10.5 "Leopard" shuts down a few seconds into booting after a new installation of the OS. | May-07-09 |
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218 |
| The computer's standard startup process takes noticeably longer after upgrading to any Mac OS 9.x system from Mac OS 8.6 or earlier. | May-12-09 |
| This is not a malfunction and is not related in any way to Sonnet upgrade products; this is the result of an additional Mac OS 9.x startup process that did not occur during startup in earlier Mac OS versions. There is a new "hidden" Mac OS 9.x feature called Startup Memory Tests in the Memory Control Panel, which defaults to the "On" setting. This adds time during a startup or restart, as all of the RAM installed in the computer is checked.
This issue affects any machine running OS 9.x (OS X status is unknown as of this writing), with or without upgrades installed. The more RAM installed, the longer the test. (Note that a Mac upgraded with a Sonnet G3 or G4 processor card gets through this process much faster than a "stock" machine.)
Since this is not a malfunction, no solution is required. However, since RAM seldom fails after the first few days of regular use, you may turn this test off if a faster startup cycle is desired. To access this feature you must hold down the Command key and the Option key WHILE opening the Memory Control Panel. When the control panel opens, you will see a setting at the bottom of the control panel. Click the Startup Memory Tests' Off button, then close the Memory Control Panel. Be aware that from now on, when you start up or restart your computer, the Mac OS will NOT check your RAM. If in the future you suspect a memory problem and want to check your RAM, you will need to repeat this procedure and turn the Startup Memory Tests back on. |
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235 |
| After installing the Encore/ST G4 upgrade card, its speed is reported incorrectly. This occurs using Apple System Profiler (ASP), as well as other third party reporting utilities such as Xbench, Tech Tool, and others. | May-12-09 |
| Encore/ST G4 upgrade cards use processor chips from Freescale Semiconductor (formerly a division of Motorola). Currently, ASP and third party reporting utilities may not accurately calculate the bus multiplier used on some Encore/ST cards to achieve the processor\u8217 s rated speed. Because of this shortcoming, the utilities may report a processor speed of 0 MHz, or simply miscalculate the multiplier and come up with a number, for example, such as 667 MHz.
Mac OS 9 Users:
Use the latest version of Sonnet\u8217 s Metronome utility. It has been updated to accurately report the processor speed of the Encore/ST G4 upgrade card.
Mac OS X Users:
Update your system with the latest version of SonnetCache. It enables Apple System Profiler to accurately report the Encore/ST G4 upgrade card's speed. |
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236 |
| After installing an Encore/ST G4 processor upgrade into my Power Mac G4 computer or upgrading to Final Cut Pro 4.0 (or later), a message stating, “The required hardware could not be found,” appears when I attempt to launch the application. | May-12-09 |
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237 |
| After installing an Encore/ST processor card into my computer, it won't boot or it is very unstable. | Aug-06-09 |
| Several factors may contribute to cause your upgraded system to not boot, or to have unstable operation. These include Power Mac firmware issues, incompatible PCI adapter card firmware, or an incompatible machine-specific version of Mac OS 9 may be installed. For more information, read the solutions below.
1) Update your computer's firmware.
If your computer is a Power Mac G4 (AGP Graphics), Power Mac G4 (Gigabit Ethernet) or Power Mac G4 (Digital Audio) machine, you must make sure the firmware is up to date at v4.2.8. With the processor upgrade card installed, outdated firmware can prevent the computer from booting up, or cause instability during operation. QuickSilver models already have up-to-date firmware, and should not be affected by this issue. For information on identifying your computer's model, as well as how to update firmware, refer to the quick start guide included with your Encore/ST.
2) Update the firmware of any PCI adapter card installed in your system.
Certain older PCI video cards (for a second monitor perhaps) may have outdated firmware on them that is incompatible with the new G4 chip. SCSI cards with outdated firmware and/or software are also likely candidates. To resolve the issue, you should reinstall the original processor, download any software necessary to update the PCI cards' firmware, update the firmware, and then install the Encore/ST card again.
3) Reinstall Mac OS 9.
Do the problems occur only when the system is booted in OS 9? If so, and the problems don't occur in OS X, how was the OS installed? It's possible to use installation CDs from a later machine to install OS 9 to an earlier machine. Doing so may result in the wrong ROM file being installed on the older computer; this will cause instability with the new G4 chip. If this is the case, you should reinstall Mac OS 9 from either the system's original CDs, or from a retail version of Mac OS 9, and then update the OS to 9.2.2.
4) Run the Crescendo/Encore Installer (only applies to Encore/ST G4 1.7GHz upgrade users).
Due to issues that arise from the use of recent-vintage processor chips in older systems, your computer's up-to-date firmware must be patched to make it compatible with the Encore/ST G4 1.7GHz processor card. You MUST run the Crescendo/Encore Installer before you install this Encore/ST G4 card. If you do not run the installer, your computer will not operate with the processor upgrade installed. |
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