| ID | | Article Title | Post Date |
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72 | 
| The Crescendo/Encore installer hangs, or crashes the system; occurs most often when run from the Sonnet installer CD. | May-12-09 |
|
78 |
| Why does the Encore/ZIF (700MHz and faster) require that my Blue & White or PCI Graphics G4 bus speed be slowed to 66MHz? Doesn't that slow down my computer? | May-12-09 |
|
169 |
| May I discard my original CPU after installing Sonnet's upgrade cards?
| May-07-09 |
|
171 |
| The speed indicated on the G3 or G4 chip on my Sonnet processor upgrade doesn't seem to match the speed of the upgrade I purchased. What's the story? | May-07-09 |
|
175 |
| The Crescendo/Encore installer hangs, or crashes the system; occurs most often when run from the Sonnet installer CD while using Mac OS 9. | May-07-09 |
|
218 |
| The computer's standard startup process takes noticeably longer after upgrading to any Mac OS 9.x system from Mac OS 8.6 or earlier. | May-12-09 |
|
238 |
| System will not start following installation of the processor upgrade card, or may fail shortly after restart. IMPORTANT! Do not continue attempts to restart—immediately unplug your computer. | May-12-09 |
|
239 | 
| Encore firmware updater must be run to allow installation of a G4 processor in these machines, but this software is not available for Mac OS X. | Jun-25-09 |
| Apple's ROM for Blue & White G3s includes code that blocks the machine from booting with a G4 processor. This block is easily removed with the firmware patcher provided on the CD-ROM included with your Sonnet Encore/ZIF G4 upgrade.
If an Encore G4 was successfully installed prior to acquiring Mac OS X, no further action is required; the Apple ROM is already updated.
If an Encore/ZIF G4 is being added to a system that already has Mac OS X installed, it is necessary to boot the computer using Mac OS 9.2.2 (or earlier) to run the Sonnet firmware updater provided with the Encore product. No new Sonnet software is required; the version included in the package is fully effective. Follow these simple steps:
1) Boot the computer using OS 9.2.2. Apple's instructions for this are found on page 30 of the "Welcome to Mac OS X" guide included with the OS X package. You may select the startup OS with the "Startup Disk" control panel.
2) Insert the Sonnet Software CD-ROM (included with the Encore product) into the CD-ROM drive and follow the installation steps as described in the Encore/ZIF manual.
Once this process is complete, there will be no need to update the ROM again. The Blue and White will now deliver G4 speed and performance under OS X and all earlier Mac OS releases. |
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|
240 |
| During Crescendo/Encore Install 1.4.6 software installation, the system displays an error message stating "Your computer's firmware does not have the Sonnet G4-enabling patch installed." | May-12-09 |
|
241 |
| While applying the Sonnet G3 firmware patch on a Power Macintosh G3 (Blue & White) computer, the updater stops and either: a) The error message, "Assertion (modPtr) failed in firmwareUpdater.c on line 236" appears. OR b) Your system boots to the desktop and a message stating, "Your computer's firmware does not have the Sonnet G4-enabling patch installed" appears. | Jul-23-09 |
| Note: Prior to performing any of the solutions provided, confirm if you are using Crescendo/Encore software later than version 1.4.6.
Issue 1: The firmware patch updater's timing may be affected by the presence of a SCSI card and hard drive in the computer, and causes the update to fail.
Issue 2: The firmware patch updater may fail if you do not hold down the programmer's button on the computer long enough while your system boots.
Solution for Issue 1: If there is a SCSI card and drive(s) installed in your computer, you must disconnect them, and boot the computer from the internal ATA drive. After the firmware has been updated, you may reconnect the SCSI card and drive(s).
Note: Implementing the Solution for Issue 1 does rule out the need to follow the Solution for Issue 2.
Solution for Issue 2: Shut down your computer. Then, while holding down the programmer's button, press and release the power button on the computer. Continue holding down the programmer's button until you hear the long single tone, then release it. (Please note, holding the programmer's key for too long will result in failure to update the firmware.)
If the firmware updater fails again, you must zap your computer's PRAM to clear the partial firmware patch code installation. To do this, first shut down your computer. Then, while holding down the Command + Option + P + R keys together, power up the computer. Continue holding down all four keys until you hear the boot chime four times; after the fourth chime, release the keys and the computer will boot to the desktop normally. Rerun the Sonnet Installer, and carefully follow each instruction as it appears on screen. |
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|
242 |
| After following all of the instructions in the included User's Quick Start Guide and installing the Encore/ZIF G4 upgrade card, the computer freezes at random during boot up or boots to the desktop without any issues, but crashes randomly, and/or programs unexpectedly quit. | May-12-09 |
|
243 |
| After removing and replacing my Encore/ZIF card during the course of troubleshooting, or after moving it from one machine to another, my computer has stopped booting, or started crashing shortly after booting. | May-12-09 |
| The processor card may be overheating. When the Encore/ZIF is installed and the heat sink attached, thermal grease on the processor contacts the bottom of the heat sink to transfer heat. When the card cools after operation and the heat sink is removed, the thermal grease can come off with the heat sink, making it difficult to reestablish an effective thermal bond when the computer is put back together.
Before reinstalling the processor, or installing it into another machine, you must remove the residual thermal grease off both the processor die and the heat sink, and apply a new layer to the processor die. Thermal grease may be purchased at most electronic stores; Radio Shack, for example, carries a product called Heat Sink Grease (online catalog #276-1372)
To remove the residual grease, simply apply some rubbing alcohol to a lint free wipe and carefully clean the remaining material from both the processor area of the Encore/ZIF card and the heat sink\u8217 s bottom surface. Once clean, you can apply more thermal grease to the processor die. Apply a smooth, thin layer of the material to the center section of the processor die, making sure it covers the entire area. Take special care that the material is consistently smooth across the surface of the processor die. Repeat this process each and ever time the heat sink is removed from the Encore/ZIF card. |
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|
244 |
| After following all of the instructions in the included User's Quick Start Guide and installing the Encore/ZIF G4 upgrade card, my computer crashes during boot up. The computer generates the boot chime and video is displayed, however, the boot process stops with just a cursor on screen. | May-12-09 |
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