| ID | | Article Title | Post Date |
|
101 | 
| Fusion storage system activity lights are always on with Seagate ES.2 (Enterprise) drives installed in the drive bays. | Oct-22-10 |
|
120 |
| How do I set up a RAID 0 striped array under Windows XP Professional or Vista? | Mar-23-10 |
|
121 |
| Can I set up a RAID 1 mirrored array under Windows XP or Vista? | Mar-23-10 |
|
138 |
| Unable to format hard drives after moving a Fusion storage system from a Mac to Windows computer. | Mar-23-10 |
|
387 | 
| How do I replace a failed drive under warranty if I'm in a sensitive/classified environment and can't send the old one back? | Mar-23-10 |
| Seagate has a provisions in place to deal with replacing drives in sensitive / classified environments.
1. Start by going to the Seagate Warranty Validation page http://support.seagate.com/customer/warranty_validation.jsp
2. Input all the neccessary drive information and continue until you are issued an RMA or return#.
3. Contact Seagate at http://www.seagate.com/www/en-us/about/contact_us to request a "Certificate Of Destruction". Seagate will send the COD via e-mail along with instructions on how to destroy the drive to their satisfaction. Certain parts of the drive will need to be shipped back to Seagate along with a filled out copy of the COD.
4. Once Seagate receives the COD and associated drive parts meeting their requirements, a replacement drive(s) will be shipped to the address set forth in the RMA. |
| |
|
450 |
| My storage shows 10% more capacity under OS X 10.6 than under OS X 10.5. Why? | Mar-24-10 |
|
453 |
| Only the first drive of my Fusion D400Q, D500P, R400P, or R400Q is recognized when I connect via SATA. Why? | Mar-24-10 |
|
459 |
| The performance of my drive array is significantly less than I expect. | Jun-14-11 |
| Another manufacturer's previously-installed SATA driver may be accessing a Sonnet SATA card in error causing a drive access slowdown. For example, we have seen Fusion D400QR5 performance drop from 200MB/s to under 50MB/s in such circumstances. The solution is to remove the other manufacturer's SATA driver. |
| |
|
822 |
| What hard drives does Sonnet recommend for 4-drive desktop systems? | Nov-05-15 |
| In addition to specific drives that Sonnet has qualified, Sonnet recommends using hard disk drives that are qualified by the manufacturer for desktop NAS systems.
Drive Family Enterprise Warranty RPM Cache Rotational Reference
(years) (MB) Vibration
Compensation
HGST Deskstar NAS 3 7200 64-128 Yes www.hgst.com/hard-drives/internal-drive-kits/nas-desktop-drive-kit
HGST Ultrastar \u8730 5 7200 64 Yes www.hgst.com/hard-drives/internal-drive-kits/performance-drive-kits
Seagate NAS HDD 3 5900 64 (1) www.seagate.com/products/network-attached-storage/nas-drives/
Seagate Enterprise NAS \u8730 5 7200 128-256 Yes www.seagate.com/products/network-attached-storage/nas-drives/
Seagate Enterprise Cap. \u8730 5 7200 128-256 Yes www.seagate.com/products/network-attached-storage/nas-drives/
Toshiba Sonace I \u8730 3 7200 64 Yes toshiba.semicon-storage.com/ap-en/product/storage-products/specialty/md03acaxxxv.html
Toshiba Sonance II \u8730 3 5400 128 Yes toshiba.semicon-storage.com/ap-en/product/storage-products/specialty/md04abaxxxv.html
WD Red 3 5400 16-64 (2) www.wdc.com/en/products/internal/nas/
WD Red Pro 5 7200 64-128 Yes www.wdc.com/en/products/internal/nas/
WD Re \u8730 5 7200 32-128 Yes www.wdc.com/en/products/internal/nas/
(1) Rotational Vibration Tolerance
(2) 3D Active Balance Plus |
| |
|
872 |
| I upgraded the hard drives in my D500P to larger drives and only one drive is showing up. | Nov-29-15 |
|
955 |
| Can I use Seagate Iron Wolf drives; or Hitchai and WD drives 8TB and larger? | May-31-18 |
| |
