Fusion R400Q
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FAQ (12)
IDArticle TitlePost Date
92 Hard drives are not recognized in a Fusion D400Q or Fusion R400Q when connected via FireWire or USB.Sep-21-09
101 Fusion storage system activity lights are always on with Seagate ES.2 (Enterprise) drives installed in the drive bays.Oct-22-10
112 Unable to daisy-chain multiple Fusion D400Q or Fusion R400Q storage systems on a Firewire bus.May-12-09
113 Connecting a Fusion D400Q or Fusion R400Q to computer system with USB or FireWire requires a hard drive in drive bay 1.May-06-09
120 How do I set up a RAID 0 striped array under Windows XP Professional or Vista?Mar-23-10
121 Can I set up a RAID 1 mirrored array under Windows XP or Vista?Mar-23-10
122 Fusion D400Q or Fusion R400Q RAID array write performance attached via FireWire under Windows Vista or Windows XP is poor.May-06-09
138 Unable to format hard drives after moving a Fusion storage system from a Mac to Windows computer.Mar-23-10
387 How do I replace a failed drive under warranty if I'm in a sensitive/classified environment and can't send the old one back?Mar-23-10
Seagate has a provisions in place to deal with replacing drives in sensitive / classified environments.

1. Start by going to the Seagate Warranty Validation page http://support.seagate.com/customer/warranty_validation.jsp

2. Input all the neccessary drive information and continue until you are issued an RMA or return#.

3. Contact Seagate at http://www.seagate.com/www/en-us/about/contact_us to request a "Certificate Of Destruction". Seagate will send the COD via e-mail along with instructions on how to destroy the drive to their satisfaction. Certain parts of the drive will need to be shipped back to Seagate along with a filled out copy of the COD.

4. Once Seagate receives the COD and associated drive parts meeting their requirements, a replacement drive(s) will be shipped to the address set forth in the RMA.
 
450 My storage shows 10% more capacity under OS X 10.6 than under OS X 10.5. Why?Mar-24-10
453 Only the first drive of my Fusion D400Q, D500P, R400P, or R400Q is recognized when I connect via SATA. Why?Mar-24-10
459 The performance of my drive array is significantly less than I expect.Jun-14-11
Another manufacturer's previously-installed SATA driver may be accessing a Sonnet SATA card in error causing a drive access slowdown. For example, we have seen Fusion D400QR5 performance drop from 200MB/s to under 50MB/s in such circumstances. The solution is to remove the other manufacturer's SATA driver.