| ID | | Article Title | Post Date |
|
91 | 
| Installation of the Sonnet (ATTO OEM) RAID card in an 8-core Mac Pro with a Fusion D800RAID, R800RAID, or D400RAID storage system. | May-12-09 |
|
98 |
| ATTO R380 RAID Software (Feb. 2008) | Aug-05-09 |
|
101 |
| Fusion storage system activity lights are always on with Seagate ES.2 (Enterprise) drives installed in the drive bays. | Oct-22-10 |
|
202 | 
| Under Mac OS X 10.5.6, the PCI Express Expansion Slot Utility (early Mac Pro) always reports 8x, 1x, 1x, 16x no matter how its set. | May-06-09 |
| The bus lanes actually get set correctly under Mac OS X 10.5.6 but they are not reported correctly in the Expansion Slot Utility. The actual settings can be verified by booting under another version of Mac OS X. Sonnet has filed a bug report with Apple. |
| |
|
301 |
| Formatting a drive array greater than 16TB with APT (Apple Partition Table) fails in a Macintosh. | Jun-16-09 |
|
387 |
| How do I replace a failed drive under warranty if I'm in a sensitive/classified environment and can't send the old one back? | Mar-23-10 |
| Seagate has a provisions in place to deal with replacing drives in sensitive / classified environments.
1. Start by going to the Seagate Warranty Validation page http://support.seagate.com/customer/warranty_validation.jsp
2. Input all the neccessary drive information and continue until you are issued an RMA or return#.
3. Contact Seagate at http://www.seagate.com/www/en-us/about/contact_us to request a "Certificate Of Destruction". Seagate will send the COD via e-mail along with instructions on how to destroy the drive to their satisfaction. Certain parts of the drive will need to be shipped back to Seagate along with a filled out copy of the COD.
4. Once Seagate receives the COD and associated drive parts meeting their requirements, a replacement drive(s) will be shipped to the address set forth in the RMA. |
| |
|
445 |
| What is the default drive timeout in Fusion RAID systems? Should I change it? | Mar-24-10 |
| The default drive timeout Fusion RAID systems is 30 seconds. The default is generally the best, but may be insufficient for some Seagate drives, which in rare instances may not respond within a 30 second timeout and consequently appear as degraded. If you are using Seagate drives, Sonnet recommends setting the timeout to 60 seconds, with the CLI command, "set raidcommandtimeout 60000". |
| |
|
450 |
| My storage shows 10% more capacity under OS X 10.6 than under OS X 10.5. Why? | Mar-24-10 |
|
775 |
| Does the ATTO R380 Support OS X 10.9 (Mavericks)? | Oct-21-13 |
|
788 |
| Can I use an ATTO R680 with the R800RAID or D800RAID? | Jun-24-14 |
| Can I use an ATTO R680 with the R800RAID or D800RAID? The ATTO R380 that come with these storage units does not have full OS X 10.9 support and I want to migrate to Mavericks.
Background:
The D800RAID and R800RAID were qualified with the ATTO R380 RAID controller card. The R380 is a 3Gb SAS card will link to modern 6Gb hard drives at 3Gb. The R680 would link at 6Gb, however, these chassis were never qualified at 6Gb, and migrating to an R680 means one must force the R680-to-hard drive link to 3Gb for reliable operation. Because SATA hard drives are not capable of saturating a 3Gb link, the performance impact is minimal.
After installing the R680, and before formatting the RAID array, force the link to 3Gb...
Run Terminal, and type: sudo ./atsasnvr -k 3
A reboot is necessary for the change to take effect.
You can now use the R680 with the D800RAID or R800RAID. |
| |
|
955 |
| Can I use Seagate Iron Wolf drives; or Hitchai and WD drives 8TB and larger? | May-31-18 |
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