| ID | | Article Title | Post Date |
|
101 | 
| Fusion storage system activity lights are always on with Seagate ES.2 (Enterprise) drives installed in the drive bays. | Oct-22-10 |
|
120 |
| How do I set up a RAID 0 striped array under Windows XP Professional or Vista? | Mar-23-10 |
|
121 |
| Can I set up a RAID 1 mirrored array under Windows XP or Vista? | Mar-23-10 |
|
138 |
| Unable to format hard drives after moving a Fusion storage system from a Mac to Windows computer. | Mar-23-10 |
|
387 | 
| How do I replace a failed drive under warranty if I'm in a sensitive/classified environment and can't send the old one back? | Mar-23-10 |
| Seagate has a provisions in place to deal with replacing drives in sensitive / classified environments.
1. Start by going to the Seagate Warranty Validation page http://support.seagate.com/customer/warranty_validation.jsp
2. Input all the neccessary drive information and continue until you are issued an RMA or return#.
3. Contact Seagate at http://www.seagate.com/www/en-us/about/contact_us to request a "Certificate Of Destruction". Seagate will send the COD via e-mail along with instructions on how to destroy the drive to their satisfaction. Certain parts of the drive will need to be shipped back to Seagate along with a filled out copy of the COD.
4. Once Seagate receives the COD and associated drive parts meeting their requirements, a replacement drive(s) will be shipped to the address set forth in the RMA. |
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|
450 |
| My storage shows 10% more capacity under OS X 10.6 than under OS X 10.5. Why? | Mar-24-10 |
|
453 |
| Only the first drive of my Fusion D400Q, D500P, R400P, or R400Q is recognized when I connect via SATA. Why? | Mar-24-10 |
|
459 |
| The performance of my drive array is significantly less than I expect. | Jun-14-11 |
|
822 |
| What hard drives does Sonnet recommend for 4-drive desktop systems? | Nov-05-15 |
| In addition to specific drives that Sonnet has qualified, Sonnet recommends using hard disk drives that are qualified by the manufacturer for desktop NAS systems.
Drive Family Enterprise Warranty RPM Cache Rotational Reference
(years) (MB) Vibration
Compensation
HGST Deskstar NAS 3 7200 64-128 Yes www.hgst.com/hard-drives/internal-drive-kits/nas-desktop-drive-kit
HGST Ultrastar \u8730 5 7200 64 Yes www.hgst.com/hard-drives/internal-drive-kits/performance-drive-kits
Seagate NAS HDD 3 5900 64 (1) www.seagate.com/products/network-attached-storage/nas-drives/
Seagate Enterprise NAS \u8730 5 7200 128-256 Yes www.seagate.com/products/network-attached-storage/nas-drives/
Seagate Enterprise Cap. \u8730 5 7200 128-256 Yes www.seagate.com/products/network-attached-storage/nas-drives/
Toshiba Sonace I \u8730 3 7200 64 Yes toshiba.semicon-storage.com/ap-en/product/storage-products/specialty/md03acaxxxv.html
Toshiba Sonance II \u8730 3 5400 128 Yes toshiba.semicon-storage.com/ap-en/product/storage-products/specialty/md04abaxxxv.html
WD Red 3 5400 16-64 (2) www.wdc.com/en/products/internal/nas/
WD Red Pro 5 7200 64-128 Yes www.wdc.com/en/products/internal/nas/
WD Re \u8730 5 7200 32-128 Yes www.wdc.com/en/products/internal/nas/
(1) Rotational Vibration Tolerance
(2) 3D Active Balance Plus |
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|
872 |
| I upgraded the hard drives in my D500P to larger drives and only one drive is showing up. | Nov-29-15 |
| The D500P had enough power for the drives shipping at the time it was sold. Newer, bigger drives take more power to start up and may not all show up at startup.
You may solve the problem by switching to a Sonnet E4P SATA II controller. The Sonnet driver for the E4P implemented staggered startup, which supports any size drive in the D500P. Because the D500P also has a SATA II interface, there is no loss in performance using the E4P SATA II card. The newer Sonnet SATA III controller cards use drivers included in OS X and Windows that do not implement staggered startup.
As a temporary measure, you can power up the D500P and plug in the drives in succession, effecting a staggered startup.
You may also install a larger power supply. Contact Sonnet support for more information. |
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|
955 |
| Can I use Seagate Iron Wolf drives; or Hitchai and WD drives 8TB and larger? | May-31-18 |
| Some newer drives use a hole pattern different from the traditional drive hole pattern for the bottom mounting points. The location of the bottom holes close to the connector did not change; however, the bottom holes near the middle have been removed and replaced with bottom holes close to the front of the drive.
The drives with the new bottom hole pattern include:
Seagate Iron Wolf drives (also missing the middle hole from the side mount hole troika)
Hitachi drives 8TB and larger
WD drives 8TB and larger
Incompatible mount holes
Echo 15+ Dock (side mount, but needs middle hole, so incompatible with only Seagate Iron Wolf)
Fusion F3 (bottom mount)
Fusion D400Q/R400P/D500P (bottom mount)
Fusion D800/R800 (bottom mount)
Compatible mount holes
Fusion R400S RAID (side mount)
Fusion R400 RAID USB 3 (side mount)
Fusion DX800/RX1600 (side mount) If using Iron Wolf line, must use Iron Wolf Pro with rotational vibration sensors
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