| ID | | Article Title | Post Date |
|
814 | 
| I'm getting low throughput on macOS. How can I fix this? | May-26-22 |
|
940 |
| Can I connect an Echo Express SEL, SE I, SE II, SE III or SE IIIe; or Twin 10G to battery power? | Sep-09-19 |
|
972 | 
| After I upgraded macOS, the Twin10G, Presto 10GbE, or other Sonnet PCIe card that requires a driver is not loading. | Dec-22-19 |
| If you have already installed a Sonnet Driver and it is not loading:
1) Restart (forces Mac OS to scan for unloaded drivers).
2) Go to System Preferences...Security & Privacy panel...General tab. You will see a message, "System software from developer "Sonnet Technologies" was blocked from loading." Click Allow. Note that you must have a hard-wired mouse/trackpad to click allow. If you are connecting via Remote Access, then macOS prevents you from clicking Allow.
3) Restart. |
| |
|
974 |
| Can I get increased performance from Link Aggregation in macOS? | Dec-22-19 |
|
984 |
| Can I connect two computers to one Twin10G? | Aug-06-19 |
| No, you cannot. The Twin 10G supports connecting to only one computer. You may connect only another Thunderbolt peripheral to the second Thunderbolt port of the Twin10G. |
| |
|
993 |
| My system crashes, freezes, or fails to connect when I talk to a storage device on the network | May-13-22 |
|
994 |
| My Twin10G or Presto 10GbE is not working on macOS. | Dec-22-19 |
| Check to see whether the driver is loading.
From the Apple Menu, select "About this Mac".
Click "System Report..."
On the left, under Hardware, select "PCI".
At the top, is "Driver Installed" Yes or No?
If No, and you haven't installed the driver, download, install, and authorize it now.
Restart.
If No, and you have installed the driver, you need to authorize the driver.
Restart, which forces macOS to scan for unloaded drivers.
Go to System Preferences...Security & Privacy panel...General tab. You will see a message, "System software from developer "Sonnet Technologies" was blocked from loading." Click Allow. Note that you must have a hard-wired or Bluetooth mouse/trackpad to click allow. If you are connecting via Remote Access, macOS prevents you from clicking Allow.
Restart.
If Yes, on the left under Hardware, select "Ethernet Cards".
At the top, there should be two card ports labeled "ethernet". Select one of them.
In the info below, check the version number. Is it current? (1.7.2 as of Dec 2019)
If not current, download, install, and authorize the current driver.
Restart.
If current, your preferences may be corrupt...
1) Go to System Preference..."Network".
2) Record your Network setups.
3) Select: Locations: Edit Locations.
4) Select each location except Automatic and click "-" to delete.
5) Click Apply.
6) Delete each of your 10GbE Network Ports by selecting each of them and clicking "-".
7) When you see the dialog box asking if you would like the controllers to return, click No.
8) Click Apply.
9) Click + to add your 10GbE networks connections.
10) Set them up from your notes.
11) Click Apply.
12) Wait five minutes for the system to refresh the settings.
If that doesn't work, delete the following two files with the terminal commands:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.
If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report. |
| |
|
1044 |
| My 10G/25G adapter performance drops significantly on a laptop when battery level is low. | Mar-20-23 |
|
1065 |
| I'm getting very slow performance with my Presto 10G PCIe card or Twin10G Thunderbolt 10G adapter with OS X 10.11-10.12. | Dec-22-19 |
|
1067 |
| How and when to use two Ethernet ports on a Mac | May-16-22 |
| The Mac Observer's John Martellaro has written an excellent article, "How and When to Use Both Ethernet Ports on a Mac Pro" about the use of two Ethernet ports in a Mac environment. |
| |
|
1152 |
| Does the Twin10G Thunderbolt Adapters or Presto 10GbE PCIe cards support NIC Teaming under Windows? | May-28-21 |
|
1157 |
| On my older TB3 Mac, my 10GbE sometimes becomes non-responsive. | May-13-22 |
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